FAQ

Browse our extensive list of frequently asked questions to find answers to many of your questions.  Can't find what you're looking for? Reach out via our contact form below or email info@intownstarsatl.com

How can parents register their child(ren) for classes?

You can register three different ways:

 

  1. Click on the parent portal parent portal on the upper left of the screen > bookings > find a class > sort classes by age, day, time, etc. > select a class and add it to your cart > proceed through the checkout process. You may also learn more about our programs and classes here on the website by choosing from one of the programs listed on the drop down under PROGRAMS above or on CLASSES.
     

  2. Contact our Hospitality Team CLICK HERE

 

How can parents put their child(ren) on waitlists?

You can register for waitlists in three different ways:

 

  1. Click on the parent portal on the upper left of the screen > bookings > find a class > sort classes by age, day, time, etc. > select a class and add it to your cart > proceed through the checkout process. Parents can join as many waitlists as they would like. Parents are not charged for waitlist enrollments until a spot opens up in a class for them.
     

  2. Contact our Hospitality Team CLICK HERE

 

How will gymnastics benefit my child? 

Gymnastics provides many great benefits.  Aside from the increased muscular strength, flexibility and balance, your child’s self-confidence and self-esteem will also be given a boost while having an opportunity to work on and develop social skills.

 

How do I know what level to start my child? 

If your child does not have any prior gymnastics experience, please enroll him/her in a beginner class. If your child has some gymnastics class experience and you are unsure what level to enroll your child, please attend one of our open gym sessions and your student can be evaluated. Ages 12 months to 4 years old will be in our Sweet Peas classes. 5+ will attend class based on age and skill.   

 

Do you offer trial classes before enrolling?

We do not offer trial classes because we protect our student to teacher ratio 6:1 or 10:2 to ensure the best experience for students and coaches. For this reason, we are not able to offer a class to someone not enrolled. However, a family can observe any class at any time, and we are confident that the child will love the class.  If you enroll and change your mind, you may request to withdraw from the class. To unenroll from the class, we require written notice, typically in the form of an email to info@intownstarsgymnastics.com. We will drop your student from the class at the end of the current month. 

 

Is the tuition a monthly fee? 

You must keep an active credit card on file with us while your child is in class or on a waitlist. Tuition is billed monthly on the 3rd of the month. There is a $25 late fee added on the 10th of the month for anyone who’s tuition doesn’t process. There is no charge for being on a waitlist, but our waitlisted families must stay subscribed to our emails and keep a card on file. Our classes run for a full school year session August through May, as well as a summer session during June and July. You may request to drop a class at any time by emailing info@intownstarsgymnastics.com. Your student will be dropped from the class at the end of the current month. 

What does my child wear to gymnastics class?

We ask that children wear clothing that will allow for full range of motion; avoiding buttons, snaps, and zippers. We sell leotards but it is not a requirement. T-shirt and shorts or sweats is fine. Clothing must be age appropriate and fully cover the midriff– if it does not, we have t-shirts available in the pro-shop.

 

All participants must have their own water bottle with them at all times. We sell them at the front desk for $1. Students must sanitize their hands before and after class.

 

During participation in a gymnastics class, shoes and socks come off. However, for Parkour classes, shoes are worn. Please make sure all long hair is pulled back into a ponytail to keep hair out of the eyes/face while participating in class. Be sure to take off any jewelry.

 

What happens if I miss a class? 

We offer Open Gym on Sundays for free as an opportunity to make up any missed time in the gym. This is included in the price of tuition for any currently enrolled students.

 

To register for Open Gym as a make up:

  1. Send us an email to info@intownstarsgymnastics.com with the following info:

    1. Child’s Name

    2. Date of Missed Class

    3. Open Gym Date you would like to attend

 

Note: Open Gym makeups must be scheduled AFTER the class is missed.

 

We do not offer makeup classes because we protect our student to teacher ratio 6:1 or 10:2 to ensure the best experience for students and coaches. 

 

How much does it cost to switch classes?

It does not cost anything to switch classes. Sometimes scheduling needs change throughout the year and we are happy to accommodate as long as there are openings in the other desired class, though moving classes should be minimized for the sake of consistency for the gymnast. Simply email info@intownstarsgymnastics.com, and request a class transfer with the following information:

  • Child’s Name

  • Child’s Current Class

  • Class for Request to Switch Into

 

What is your cancellation policy?

Our motto is “Kids like it here” and we hope yours will too and will stick with it!  However, in the event of an injury or if your schedule no longer permits making a weekly class, we are happy to accommodate. We will drop your student at the end of the current month with a written request from you, usually in the form of an email. Please let us know before the 1st of the next month and before tuition is run. Any request for a drop that we receive after tuition has been run on the 3rd of the month will be processed for the end of that month.

 

Can I stay to watch the class?

We ask that the parents of our 3 and 4 year olds stay. At this time we are reserving our parent observation area for these kindergym parents. We are asking that all other students be dropped off in the front and picked up in the back. However, we would never prevent parents from entering the gym. For safety purposes we ask that parents and siblings stay off the floor at all times.

 

How do I know if my child is ready to move on to a more challenging class? 

When your child is ready to move on to a more challenging class you will be notified by the coach. The coach will send home a “Movin on up” card that will tell you their recommendation. You are also able to track your students progressions through the parent portal under “skill tracker”.  This may occur mid session, between sessions or at the end of the year. Every child progresses at a different rate.